Privacy Policy

aMAZEin’ Minds Psychology Pty Ltd (ABN 94 660 276 175) (referred to in this Privacy Policy as we, us or our), understands that protecting your personal information is important.

We understand our obligations relating to privacy, and acknowledge that the services we provide mean that we must comply by the legal requirements set out in the Australian Privacy Principles in the Privacy Act 1988 (Cth) and the Victorian Health Records Act 2001 (Vic). Our management of clients’ personal information is also informed by the Australian Psychological Society’s Code of Ethics (2007) and Ethical Guidelines.

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us when providing our psychology services (Services) or when otherwise interacting with you.

The information we collect

Personal information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.

The types of personal information we may collect about you include:

  • Identity Data including first name, middle name, last name, maiden name, title, date of birth, gender, job title, photographic identification, marital status, pronouns and images of you, and the details of your referring medical practitioner.

  • Contact Data including email address and telephone numbers, and the name and contact details of an emergency contact.

  • Transaction Data including details about payments to you from us and from you to us and other details of services you have requested from us, and your private health fund member number, if applicable.

  • Government Data including your Medicare number, and NDIS funding entitlements.

  • Interaction Data including any personal information you provide to us while providing the Services. 

  • Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.

  • Professional data including where you are a worker of ours or applying for a role with us, your professional history such as your previous positions and professional experience.

Sensitive information: is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information. 

The types of sensitive information we collect includes:

  • Health Information which is necessary and relevant to the assessment and/or treatment of your presenting mental health concern and which you choose to share with us, and any mental health assessment or diagnostic opinion we believe it is necessary or relevant to record, including medication use, medical diagnoses, medical test records, any information provided to us by your referring medical practitioner, and any other information you provide to us about your physical or mental health.

Unless otherwise permitted by law, we will not collect sensitive information about you without first obtaining your consent.

How we collect personal information

We collect personal information in a variety of ways, including:

  • Directly: We collect personal information which you directly provide to us, including when you contact us via phone, email or over the telephone, and when you fill in any forms online or in our office prior to your first consultation with us.

  • Indirectly: We may collect personal information which you indirectly provide to us while interacting with us, such as when you use our website, in emails, over the telephone and in your online enquiries.

  • From third parties: We collect personal information from third parties, such as your parent/ guardian, the medical practitioner who has referred you to us for Services, from any other medical practitioners, from your private health fund, Medicare and NDIS, and any other third party who you have authorised us to receive personal information from.